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Tel: 647-293-6715; 289-266-3633

Return Policy

Return Policy

At Hi-Bright, we strive to ensure your satisfaction with every purchase. Our Return Policy is designed to facilitate a smooth and hassle-free return process. Please review the following guidelines:

1. Eligibility for Returns:

  • Products eligible for return must be in their original condition, unused, and in the original packaging.
  • Returns are accepted within 30 days from the date of purchase.

2. Return Process:

  • To initiate a return, please contact our customer service team at 2892663633 to obtain a Return Merchandise Authorization (RMA) number.
  • Clearly mark the RMA number on the outside of the package.
  • Include a copy of the original packing slip or invoice inside the package.

3. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.
  • We recommend using a trackable shipping method to ensure the safe return of the product.

4. Inspection and Processing:

  • Upon receipt of the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
  • Refunds or exchanges will be processed within 5 business days of receiving the returned product.

5. Refund Method:

  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow 5 business days for the refund to reflect in your account.

6. Non-Returnable Items:

  • Certain items, such as customized items are non-returnable

7. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact our customer service team immediately for assistance.

8. Restocking Fee:

  • A restocking fee of 25% may apply to returns that do not meet the eligibility criteria.

9. Exchange Policy:

  • Exchanges are subject to product availability.
  • If the requested exchange item is not available, a refund will be processed.


Note: This Return Policy is subject to change without notice. Customers are encouraged to review the policy periodically for any updates.

For further assistance or inquiries, please contact our customer service team

Thank you for choosing Hi-Bright